Delete your UnoSnap account
Effective 1 November 2026 · Last updated
You can delete your UnoSnap account and the personal data linked to it at any time. This is your right under Section 12 of the Digital Personal Data Protection Act, 2023. Read more in our Privacy Policy.
How to ask for deletion
Use any one of these. You do not need to reinstall the app.
- In the app: open Profile, scroll down and tap Delete account, then confirm. Your account is deleted straight away.
- By email: write to privacy@unosnap.store with the subject "Delete my UnoSnap account" and your registered mobile number. We will send an OTP to that number to confirm it is you.
You can also ask us to delete only some data, such as your voice transcripts or order history, and keep your account.
What we delete
- Your account, mobile number, name and household profile
- Saved addresses and location
- Shopping lists, usual brands, transcripts and order history
- Partner connections and their sign-in tokens
- Your link to any family household. Other members keep their own accounts.
- Support chats, once any open complaint is closed
What we keep, and for how long
- Security and access logs for at least 1 year, as the DPDP Rules, 2025 and CERT-In directions require.
- Records we must keep for a legal claim, a court order or an investigation, only until that ends.
- Counts that cannot identify you, such as the number of lists made in a city.
How long it takes
In the app, deletion happens at once. A request by email is acknowledged within 24 hours and finished within 30 days, and we reply when it is done. Deleting your UnoSnap account does not delete your accounts with Blinkit, Zepto, Swiggy Instamart or any other partner. Please ask those apps directly.